Return & Refund Policy

Effective Date: July 27, 2026

Welcome to Kozy Karigari. Customer satisfaction is important to us. As an Indian dropshipping store, we strive to deliver quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept return requests within 7 days of the date of delivery only under the following circumstances:

You received a damaged product.

You received a defective product.

You received the wrong item.

You received an item with a manufacturing defect.

To be eligible for a return, the product must be unused, unwashed, in its original packaging, and with all tags, labels, and accessories intact. A clear unboxing video and photographs of the product are required to process claims related to damaged, defective, or incorrect items.

Non-Returnable Items

Returns or exchanges are not accepted for:

Change of mind.

Incorrect size selected by the customer (unless otherwise specified).

Slight variations in color due to screen settings or photography.

Products that have been used, washed, altered, or damaged after delivery.

Products returned without original packaging or tags.

Refund Process

Once your return request is received and approved, we will inspect the returned product. If the return is approved, your refund will be processed within 5-7 business days.

Refunds will be issued to the original payment method used during purchase. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the required payment details are provided.

Shipping charges, if applicable, are non-refundable unless the return is due to our error.

Exchange Policy

We offer replacements only for products that are received damaged, defective, or incorrect, subject to product availability. If a replacement is unavailable, a full refund will be issued.

Order Cancellation

Orders can be cancelled only before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

If a prepaid order is cancelled before shipment, the refund will be initiated within 5-7 business days.

Return Shipping

If the return is approved due to a damaged, defective, or incorrect product, we will arrange the return pickup whenever possible. If pickup service is unavailable in your area, you may be requested to ship the product to the address provided by our support team. Eligible return shipping charges will be reimbursed after verification.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Kozy Karigari
Email: kozykarigari@gmail.com

We are committed to resolving your concerns as quickly as possible and appreciate your trust in Kozy Karigari. Running a dropshipping store means coordinating with suppliers and logistics partners, because apparently teleportation is still delayed in development.